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TORIS

Channels

Channels are used to post important notices to the right people in your organisation.

Think of a channel like a notice board:

  • Each board has a topic
  • Only approved people can post
  • Everyone else can read, react, and comment

Channels help keep announcements organised and easy to find.

What Channels are used for

Section titled “What Channels are used for”

Channels are commonly used for:

  • Software rollout updates
  • Internal announcements
  • CEO or management messages
  • Policy or process changes
  • Team-wide information

Each topic gets its own channel so messages do not get lost.

What you see on the Channels screen

Section titled “What you see on the Channels screen”

When you open Communications > Channels, the screen is split into three parts.

1. Channel list (left side)

Section titled “1. Channel list (left side)”

This shows all available channels, for example:

  • Software Rollouts
  • Solution / Partnership Opportunities
  • CEO Updates

Click a channel to see its notices.

2. Notices list (middle)

Section titled “2. Notices list (middle)”

This shows all notices for the selected channel.

Each notice shows:

  • Title
  • Author
  • Date and time
  • View count
  • Reactions and comments
  • Attachments (if included)

Unread notices are clearly marked.

3. Notice details (right side)

Section titled “3. Notice details (right side)”

When you click a notice, you see:

  • The full message
  • Attachments (videos or files)
  • Comments
  • Edit and delete options (if you are allowed)

Creating a new notice

Section titled “Creating a new notice”

Only users with permission can post notices.

To create a notice:

  1. Open a channel
  2. Click New notice
  3. Enter a subject
  4. Write your message using the editor
  5. Choose who can see it
  6. Add attachments if needed
  7. Click Create

You can also schedule notices for a future date.

Managing channels

Section titled “Managing channels”

From the channel menu, you can:

  • Create a new channel
  • Edit channel details
  • Choose who is allowed to post
  • Delete a channel (if permitted)

This helps keep communication controlled and accurate.

Scheduled notices

Section titled “Scheduled notices”

Channels support scheduled notices.

This allows you to:

  • Prepare announcements in advance
  • Review content before publishing
  • Publish automatically at the right time

Scheduled notices can be edited, published, or deleted before they go live.

Interacting with notices

Section titled “Interacting with notices”

Users can:

  • View notices
  • React to notices
  • Leave comments
  • See how many people have viewed a notice

This helps teams stay informed and engaged.

How Channels work with demo videos

Section titled “How Channels work with demo videos”

This guide explains what Channels are and how they work.

A demo video will show:

  • Creating a channel
  • Posting a notice
  • Managing visibility
  • Reviewing engagement

Both the guide and the demo follow the same flow.

You’re done

Section titled “You’re done”

You now understand how Channels work in JMS.

Next, you may want to explore:

  • Surveys
  • Opt In / Out
  • Sales

Move one section at a time. You do not need to learn everything at once.

Browsing Channels

Section titled “Browsing Channels”
  1. Go to Communications > Channels.
  2. Select a channel from the list to see the latest updates.
  3. Use the search bar to find specific posts within that channel.