Chat
The Chat section lets you send instant messages to people inside your organisation.
Think of it like a private WhatsApp inside JMS, but only for work.
You can:
- Message one person
- Create group chats
- See who is online
- Talk without sending emails
Where to find Chat
Section titled “Where to find Chat”- Look at the left menu
- Click Communications
- Click Chat
The screen is split into three main areas:
- Conversations list (left)
- Chat messages (middle)
- Chat tools (right)
Conversations list (Left side)
Section titled “Conversations list (Left side)”On the left, you see all your chats.
What you’ll see here
Section titled “What you’ll see here”- A search bar to find conversations
- Two tabs:
- Contacts – one-on-one chats
- Groups – group chats
- A list of people or groups you’ve chatted with
Click a name to open that conversation.
Chat messages (Middle area)
Section titled “Chat messages (Middle area)”This is where the conversation happens.
What you can do here
Section titled “What you can do here”- Read previous messages
- Type a new message at the bottom
- Press Enter or click Send to send it
Messages appear instantly for the other person if they are online.
Online status
Section titled “Online status”Next to names, you may see a small indicator:
- Online means the person is active
- Offline means they are not currently online
This helps you know if someone is likely to reply quickly.
Starting a new chat
Section titled “Starting a new chat”To message one person
Section titled “To message one person”- Go to Contacts
- Click the person’s name
- Type your message
- Send
That’s it.
Creating a group chat
Section titled “Creating a group chat”Group chats are useful for teams, projects, or departments.
How to create a group
Section titled “How to create a group”- Click the New group chat button
- Enter a Group name (for example: “Payroll Team”)
- Select the members
- Click Create group
Everyone in the group can now chat together.
Chat tools (Right side)
Section titled “Chat tools (Right side)”When a chat is open, you may see options like:
- Search in chat – find older messages
- Conversation info – see group members or details
These help you manage longer conversations.
When to use Chat
Section titled “When to use Chat”Use Chat when:
- You need a quick answer
- You want to avoid long email threads
- You are working with a team in real time
Do not use Chat for:
- Formal announcements
- Important records (use Email or Channels instead)
How Chat works with demo videos
Section titled “How Chat works with demo videos”This page gives you the big picture.
The Chat demo video will show:
- How to start a chat
- How to create a group
- How messages appear in real time
Both the guide and the video explain the same flow.
You’re done
Section titled “You’re done”You now understand how Chat works in JMS.
Next, you can explore:
- Channels (for announcements)
- Email (for formal communication)
- Surveys (for feedback)