Users Management

The Users section gives administrators a central place to view and manage all platform users in JMS.

This page is used to check user details, confirm roles, review team assignments, see login activity, and manage user access when needed.

All Platform Users

The main table shows all users currently available in the system.

Each row represents one user and includes important account information such as:

ID: The user’s system ID
First Name: The user’s name
Email: The email address linked to the account
Role ID: The internal role number assigned to the user
Role: The user’s access role, such as implementation, super admin, or franchise owner
Teams: The teams the user belongs to
Last Login: The most recent login date and time
Active Status: Shows whether the user is online, offline, busy, or in another status

This view helps administrators quickly understand who has access to the platform and how each user is currently set up.

The menu in the top-right corner provides additional user management options.

From this menu, administrators can:

Add New User: Create a new platform user
Export Users: Download or export the user list for reporting or record keeping

These actions help administrators maintain the user list without needing to leave the page.

The Create New User form is used to add a new person to JMS.

The form includes:

Required fields are marked with an asterisk. These are the details that must be completed before the new user can be submitted.

The role and franchise fields are important because they help define what the user can access and where they belong in the organization.

Selecting a user opens the user profile details panel.

This panel gives a fuller view of the account, including identity, contact, role, team, security, and access information.

The user details may include:

This view is useful when administrators need to confirm a user’s setup or investigate account-related questions.

The Edit button allows administrators to update user information.

This may be used when a user changes departments, receives a new role, moves to a different franchise, or needs their profile information corrected.

The Delete button is available from the user details panel.

This should be used carefully, because removing a user may affect access, ownership, assignments, or historical records linked to that user.

The Send password reset email button allows administrators to help users regain access to their account.

This is useful when a user forgets their password or needs to securely reset their login details.

The Users section helps administrators manage people who have access to JMS.

Use this page to:

This section is important for keeping user access accurate, organized, and secure.